FAQ


Open Monday to Friday 9am to 330pm AEST ** orders processed within 2 working days.

Common questions about Bare Mud

What is Bare Mud? Bare Mud is a natural skin care range of mud masks and a face oil dedicated to helping you have soft, nourished skin. It may help to improve skin tone, and reduce scarring. Mud masks can be used from 5 minutes to 15 minutes, sensitive skin or skin condition always patch test before use. If irritation occurs, discontinue use and see a medical professional.

How do I use my mask / oil? MASK: (Cleanse prior to use) With a non metal spoon, take 1 heaping spoonful of powder mixture and pour into a non metal dish. Add 2-3 teaspoons of water (or until you create a mud like consistency) and apply a layer to face. Leave for 5-15 minutes and gently rinse with warm water. Finish with our face oil.

May leave a slight red tinge due to increased circulation. Will subside shortly.

OIL: apply 1 pump to face, avoiding the eye and mouth area. No need to rinse.

How often should I use Bare Mud? One to two times a week is recommended for the mud mask, and daily for the oil.


Im pregnant, can I use Bare Mud? We recommend bringing our product into your physician and get a clear to use, but only under their guidance for any pregnant or breastfeeding mums. We use all natural ingredients but always best to check when it comes to your baby.

I have nut allergies, can I use Bare Mud? Although we do not use nut products in our mask, we do use it in our others products and they are all processed in the same facility as nut products. We recommend not using our mask if you have nut allergies, just to be safe!

Will it expire? Everything has an expiration date. We recommend within 1 year for mud masks and 6 months for oil, and out of direct sunlight in a cool place

How should I store my Bare Mud? Please store in a cool, dry and dark place

Is Bare Mud Vegan and Cruelty Free? Yes!! We love our animal friends! we do not support animal testing, and we don't use any animal product or bi products. We are 100% vegan

SHIPPING:

We use Australia post. Our masks send as a large letter until 500g ($4), and the rest ship as parcel due to their size($8). Parcels will receive a tracking number, masks will not.

You are responsible if your package gets redirected as unclaimed and we will not refund shipping or pay the new shipping costs, by purchasing our products - you agree to these terms.

How long will it take to get my mask?

We ship within 48 hours of received payment. For Australia, we ship with AusPost and it can take anywhere from 1-10 business days. If you live in WA etc, it may take longer. You will not receive a tracking number on masks

International: Parcel delivery can take up to 4 weeks, depending on your location. Our price does NOT include duty and tax fees, this is the customers responsibility.

Email baremud@outlook.com if you've made an errors on your address

Where do you get your ingredients? We locally source ingredients throughout Australia.

How long until I see results? You will notice your skin improving within a few uses, and keep improving over time with continual use. 

Unanswered Questions? Email us at baremud@outlook.com and we will get back to you within 24-48 hours.